Janelle Barlow

A COMPLAINT IS A GIFT

Using Customer Feedback as a Strategic Tool (and Claus Moller)

(Berrett-Koehler)


A COMPLAINT IS A GIFT

Recovering Customer Loyalty When Things Go Wrong (Revised edition 8/08)

(Berrett-Koehler)

EMOTIONAL VALUE

Creating Strong Bonds with Your Customers (and Dianna Maul)

(Berrett-Koehler)

SMART VIDEOCONFERENCING

New Habits for Virtual Meetings (Peta Peter and Lewis Barlow)

(Berrett-Koehler)

BRANDED CUSTOMER SERVICE

The New Competitive Edge (and Paul Stewart)

(Berrett-Koehler)

 


David Dempsey


LEGALLY SPEAKING

40 Powerful Presentation Principles Lawyers Need to Know 

(Kaplan)

PRESENT YOUR WAY TO THE TOP

Because Every Presentation Can Make or Break Your Career

(McGraw-Hill)

 

Cynthia C. Froggatt

WORK NAKED

Eight Essential Principles for Peak Performance in the Virtual Workplace

(Jossey-Bass)

  

Robert Hoyk and Paul Hersey

WHERE ARE THE TRAPS?

The Ethical Executive

(Stanford University Press)

 

Chioma Isiadinso, M.Ed.

THE BEST BUSINESS SCHOOLS' ADMISSIONS SECRETS

A Former Harvard Business School Admissions Board Member Reveals the Insider Keys to Getting In

(Sourcebooks)

 

Larina Kase

THE CONFIDENT LEADER

How the Most Successful People Go from Effective to Exceptional

(McGraw-Hill)

CLIENTS, CLIENTS, AND MORE CLIENTS

Create an Endless Stream of New Business with the Power of Psychology

(McGraw-Hill)

 

Larina Kase and Harrison Monarth

THE CONFIDENT SPEAKER

Tap into Your Hidden Power to Communicate at Your Best

(McGraw-Hill)

 

Bonnie Marcus

THE POLITICS OF PROMOTION

How High Achieve Women Can Get Ahead and Stay Ahead

(Jossey-Bass)

 

Harrison Monarth

EXECUTIVE PRESENCE

The Art of Commanding Respect Like a CEO

(McGraw-Hill)

360 DEGREES OF INFLUENCE

Get Everyone to Follow Your Lead on the Way to the Top

(McGraw-Hill)

BREAKTHROUGH COMMUNICATION

A Powerful 4-Step Process for Overcoming Resistance and Getting Results (McGraw-Hill)

 

Jim Murphy

INNER EXCELLENCE

Achieve Extraordinary Business Success through Mental Toughness

(McGraw-Hill)

 

Linda Stout

COLLECTIVE VISIONING

How Groups Can Work Together for a Just and Sustainable Future

(Berrett-Koehler)

 

Alexia Vernon

90 DAYS 90 WAYS

Onboard Young Professionals to Peak Performance

(ASTD Press)

 

Jacqueline Whitmore

BUSINESS CLASS

Etiquette Essentials for Success at Work

(St. Martin's Press)

POISED FOR SUCCESS

Mastering the Four Qualities that Distinguish Outstanding Professionals

(St. Martin's Press)

 

Michele Wright, Ph.D.

DEAR SUCCESS SEEKER

Wisdom from Outstanding Women

(Atria)

Business 

Rita Rosenkranz Literary Agency

New York